Declaring an Incident: The New Favorite Workaround
When declaring an incident becomes everyone's favorite workaround
An exploration of how declaring an incident has become a popular way to trigger side effects in engineering teams, such as gaining attention, resources, or bypassing bureaucracy. The article examines the unintended consequences and cultural implications of this trend, suggesting that while it can be effective, it may also signal deeper issues in how organizations handle problems.
When declaring an incident becomes everyone's favorite workaround, it's a sign that the normal channels for getting things done are broken.
- mh-
I don't usually comment about LLM-written articles, but it feels like an especially bad idea to do so in an article where you promote a book you're writing. Will that be LLM output, too?
https://www.pangram.com/history/9c8f8da8-0b4d-48d6-be23-9e8a...
- jen729w
Which is why the only people authorised to declare an incident are your incident managers. They follow the published guidelines which dictate what's a Sev 2 and what isn't.
A manager of a service may not declare their own service a Sev 2. If they can, your incident management process is broken.
- mlinhares
Maybe there's the option of hiring better people as well so you don't have to babysit them at this level. If you can't trust teams to open incidents maybe the problem lies somewhere else.