Google breaks its 10-year update promise for Chromebooks

Google breaks promise to provide 10 years of updates to Chromebooks

Google has announced that ChromeOS updates will end in mid-2034, cutting short the promised 10-year support for Chromebooks purchased between mid-2024 and now. The company says many newer models can migrate to the upcoming Android-based Googlebook OS, but the vague promise leaves buyers uncertain about their devices' longevity.

Sadly, we live in a world where corporations are free to make and break whatever promises they want virtually free of consequences, and as society we’re so used to it that anti-consumer behaviour like this barely elicits a shrug.
  1. ChrisArchitect

    [dupe] https://news.ycombinator.com/item?id=49893653

  2. pphysch

    So it's as low as 8 years instead of 10 for models purchased in the last 2 years (2034 being the cutoff), with those few devices being covered by a separate commitment to transfer them to GoogleOS by 2034.

    Pretty lame detail to be enraged about, but it is Google and this is HN. This aligns with Apple's timeline for killing Intel MacBook support after releasing Apple Silicon (2029 being the last commitment).

  3. jezzamon

    Discussed a lot here: https://news.ycombinator.com/item?id=49893653

    Seems to be more reasonable than this title suggests?

    Some comments:

    "So they have introduced a major change and said any older Chromebooks bought going forward will only get 8. So its not a retrospective reduction for existing customers." (Edit: actually I think this comment is wrong, if you bought a Chromebook 1 year ago, you'd only get 9 years of ChromeOS updates)

    "From my understanding of the article, it sounds like ChromeOS support is getting pared back for those devices, but the devices themselves should still be supported, albeit via a (planned but not yet in existence) migration path to GooglebookOS."

  4. hbn

    My pet theory with this move from Chromebooks to Googlebooks is simply that Chromebooks have a major stink on their entire brand reputation, especially in the younger generation that went through school with terrible cheap (and likely used/damaged) Chromebooks being given to them for schoolwork.

    I think if you say "Chromebook" around most 20-something and unders, they have an instant negative association with the word.

  5. motionlessveloc

    The actual update:

    > ChromeOS devices will continue to receive regular updates and security patches through mid-2034. For qualifying devices purchased today whose 10-year support lifecycle extends beyond 2034, Google is committed to supporting your transition to Googlebook OS, with many devices offering direct migration paths.

    In other words, support will be offered until 2034. if you're buying a new Chromebook today and intend to keep it for longer than 8 years, you're doing so at your own risk.

  6. MisterMunchkin

    Googlebook is an absolutely awful name. Imagine being one of the people who worked on that. You collect your 200k paycheque, you go home to your family, you have to look your children in the eyes… knowing you called it a googlebook.

  7. invader

    My 2015 Chromebook Pixel didn't even live that long.

    First, it looked amazing - solid aluminum body, powerful i7 inside, 16G RAM, high-resolution touch-sensitive screen. And that amazing Google-styled LED strip that showed the charge when double-tapped.

    Then the hardware started to fail. First, the shiny chrome letters saying "Chromebook" slid aside, revealing a glue-filled depression. I struggled to properly glue it back ever since. Then, the hinge mechanism seal failed, and a sticky substance started to leak from the back. Then the battery started to fail even though it was maybe 2 or 3 years old. And finally, the screen backlight started to fail, and bright spots started to appear from the edges to the point that it can no longer be used. Dead in 3 or 4 years.

    For comparison, my also 2015 MacBook Pro 13 still works perfectly, except for the software - Apple also stopped updating macOS, and I'm considering just installing Linux on that otherwise fully functional hardware.

    It should be illegal to force software obsolescence on otherwise functioning hardware, increasing the global e-waste footprint.

  8. freedomben

    Is Googlebook OS going to be "open source" like Chrome OS was (through Chromium)? Or is this also a forced transition from open -> closed? (that would make me far madder than simply forcing a migration).

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